This website is for information only and should not be considered as a substitute for seeking appropriate advice. So far as permissible by law, Missing People, the charity that operates Runaway Helpline, does not accept liability to any person relating to the use of any information on this website.
The Services of Missing People are confidential. If we did think you or someone else was at risk of serious harm, we may need to let someone else know – but we’d always try to work with you first to get the help you want. We cannot guarantee a confidential service under circumstances where our policy or the law dictates a breach of confidentiality, for example in the case of terrorism, legal compulsion, or where we judge there to be a high risk of serious risk of harm to you or another and you have given identifying details in your call, email or text. We may need to pass your information on to another party.
If you are worried about confidentiality, you may wish to remain anonymous and may not want to give us identifying information such as your surname, home address and phone number until you have agreed how we can help you.
Due to limited resources we are only able to respond to chat, emails and SMS received in English. However, if you can contact us by phone we have the facility to offer support via a confidential third party organisation in other languages.
For more information on our confidentiality policy please email: firstname.lastname@example.org
For the purposes of training and monitoring service quality, calls to our services may be listened in to by additional members of staff or volunteers. All of the charity’s staff and volunteers are bound by our confidentiality policy. Calls and texts to all our services cannot be traced by Missing People and calls are not recorded.
We will retain information about your web chats with us for no more than 6 months. The policy for other data communicated though other channels, e.g. email, SMS is currently under review (Nov. 2016).
Got a comment, praise or complaint regarding Missing People’s services? Please click here for details of our feedback and complaints policy.
Use of this site is provided by Runaway Helpline on behalf of Missing People and is subject to the following terms and conditions. Missing People reserves the right to change the Terms and Conditions at any time by posting changes online.
This site contains information for personal use only, and must not be reproduced on any other website or for commercial gain.
Missing People must approve links to the site prior to their creation. Please use the address below.
Missing People or its content suppliers own the intellectual property rights of any material used on the site including text, video, photographs and pictures. Unauthorised use including reproduction, storage, modification, distribution or publication without prior consent is prohibited.
The names, logos and all related design marks, slogans, product and service names are the trade names, trade marks or service marks of Missing People and Runaway Helpline must not be used without consent.
If you have any queries or complaints about these Terms and Conditions please email Missing People at email@example.com or write to Missing People PO Box 28908, London, SW14 7ZU.
Missing People has a strict policy to not respond to, or immediately remove any postings on its social media platforms, blog and website, that: